FAQ r24 live – All Your Answers Here

You must be at least 18 years old to register and use the r24 live platform. This is a strict policy with no exceptions under any circumstances. All new members must go through an identity verification (KYC) process that also confirms age before any withdrawal is permitted.

KYC (Know Your Customer) is an identity verification process that requires you to submit a copy of a valid identification document, typically your MyKad (front and back). This process is needed to verify your identity, age, and keep your account secure. Without completing KYC, you can still play but withdrawals will not be available. Verification is usually completed within 10 to 30 minutes during normal hours.

No. Each individual is only permitted to hold one active account at r24 live. Multiple accounts are a violation of the Terms and Conditions and may result in the immediate termination of all associated accounts, including the freezing of all funds and bonuses. If you've forgotten your password or are having trouble accessing your account, contact support to recover your existing account.

Login to your account and go to the Profile or Account Settings. From there, you can update your email address, phone number, and banking details. Changes to sensitive information such as your phone number or name may require additional verification via OTP or supporting documents. Contact live chat support if you need assistance with this process.

Deposits via DuitNow and FPX are typically credited to your r24 live account within less than 5 minutes once the transaction is successful. If your deposit has not been credited after 15 minutes, save a screenshot of your payment proof and contact live chat support with your transaction reference for prompt resolution.

Minimum and maximum deposit limits vary depending on the payment method selected. Generally, the minimum deposit starts from RM30 for most methods. Maximum limits per transaction also vary. Members who have completed KYC verification and reached certain VIP tiers are eligible for higher deposit limits. Check the Deposit for the latest limit information.

r24 live does not charge any processing fees for deposits. However, your bank or payment service provider may apply their own charges depending on your financial institution's policy. Please check with your bank regarding any fees that may apply on their end.

Yes, there are minimum and maximum daily withdrawal limits. These limits vary based on your account tier and KYC status. VIP members who have completed full KYC and reached a certain tier are eligible for higher daily withdrawal limits. Check the Profile section in your account to see the current limits that apply to your account.

There are several reasons a withdrawal may be rejected: KYC is incomplete, bonus wagering requirements have not been met, your bank account details do not match the name on your r24 live account, or there is suspicious activity requiring a security review. Contact live chat support for a specific explanation of your case and the steps to resolve it.

Yes. The r24 live Live Casino operates 24 hours a day, 7 days a week without interruption. Baccarat, Roulette, Blackjack, and other game tables are always active with professional dealers working in shifts. No matter what time you want to play, there is always an active table waiting for you.

Yes. The r24 live platform is fully optimized for mobile use. You can access all games, including Live Casino and Sports Betting, directly from your smartphone's web browser (Chrome, Safari, or Firefox) without downloading any additional app. The platform interface automatically adjusts to your device's screen size for a comfortable gaming experience.

If you experience a technical issue such as a game disconnecting mid-session, your balance not updating correctly, or any other irregularity – don't panic. The r24 live system records all game activity. Take a screenshot of the issue if possible, then contact live chat support with the time of the incident and the game details. Our technical team will review the records and resolve any discrepancies.

The wagering requirement is the total amount you need to wager before a bonus can be converted into withdrawable cash. For example, if the requirement is 10x and you receive a RM100 bonus, you must place bets totalling RM1,000 before the bonus funds can be withdrawn. The exact wagering requirements are stated in the terms of each bonus offer. Always read the full terms before claiming any bonus.

In most cases, only one bonus can be active at a time. You cannot claim two overlapping bonuses simultaneously unless specifically stated in the relevant promotion's terms. Once the wagering requirement for the first bonus has been met and cleared, you may claim the next promotion. Check the Terms and Conditions of each promotion to understand the applicable limits and rules.

Two-Factor Authentication (2FA) is an added security layer that requires you to enter an OTP code sent to your mobile phone each time you log in. Even if someone knows your password, they won't be able to access your account without that OTP. To enable 2FA, log in to your account and go to Security Settings, and follow the instructions to activate this feature. We strongly recommend all members enable 2FA for maximum protection.

r24 live never ask for passwords, credit card details, or sensitive personal information via email, SMS, or WhatsApp messages. If you receive any suspicious communication claiming to be from r24 live, do not click any links and do not disclose any information. Report it to our support team via the official live chat on the platform, including a screenshot of the message.

VIP points are typically recalculated at the start of each new evaluation period (monthly or quarterly depending on your tier). This means you need to maintain a certain level of play activity to keep your current VIP status. Full details on validity periods, calculation methods, and conditions for maintaining your VIP tier are available on the VIP.

Login to your account and go to the Responsible Controls. From there, you can choose a cooling-off period (24 hours, 48 hours, one week, or one month) to temporarily suspend your wagering activity, or select permanent self-exclusion to close your account for good. The process is immediate and requires no approval from any party. If you need help, our live chat support is available without any judgment.