Privacy Policy r24 live – Member Personal Data Protection

1 Introduction

R24 live ("we", "Platform") takes the privacy of every individual using our services seriously. This Privacy Policy is designed to transparently explain how we handle your personal information — from the way it is collected to how it is protected and, when the time comes, deleted.

As a platform operating in Malaysia and serving a majority Malaysian user base, r24 live fully complies with the provisions of the Personal Data Protection Act 2010 (PDPA). We also adopt international best practices in data management to ensure comprehensive protection for all our members.

This policy applies to all users of the r24 live platform, including unregistered visitors, registered members, and former members whose accounts still retain records. If you disagree with any part of this policy, please discontinue use of the platform and contact us to discuss your options.

2 Information We Collect

R24 live collects various types of information from Members and platform users depending on their interactions with us. This information can be grouped into several main categories:

Information You Provide Directly

• Registration Information: Full name, date of birth, identity card number (MyKad), email address, phone number, and account password.
• Identity Verification (KYC) Information: A copy of your MyKad or passport, proof of current residential address, and any additional documents that may be required to meet compliance requirements.
• Financial Information: Bank account details, credit/debit card numbers (stored with encryption), and transaction records for deposits and withdrawals.
• Contact Us: Any enquiries, complaints, or feedback you submit to the r24 live customer support team.

Automatically Collected Information

• Usage Data: Pages visited, time spent on each page, matches or games selected, and general usage patterns.
• Device Information: Device type, operating system, web browser, screen resolution, and unique device identifier.
• Network Information: IP address, IP-based geographic location, internet service provider, and session timestamps.
• Cookie Data: Session data, user preferences, and analytics data collected via cookies and similar technologies.

3 How We Use Your Information

R24 live uses the information collected for the following purposes, all of which are necessary to provide and improve our platform services:

• Account Management: Create and manage member accounts, process registrations, and verify identity through the KYC process.
• Transaction Processing: Process all deposits and withdrawals securely, verify the source of funds, and maintain accurate financial records.
• Platform Security: Detect and prevent fraud, money laundering, unauthorised access, and any suspicious activity.
• Service Communications: Send important notifications relating to accounts, transactions, terms changes, and security updates.
• Customer Support: Provide effective support to members by referencing relevant interaction records and account history.
• Product Improvement: Analyse aggregated and anonymised usage data to improve the interface, features, and overall user experience.
• Legal Compliance: Fulfil reporting obligations to relevant Malaysian authorities when required by law.

4 Sharing Information with Third Parties

R24 live does not sell, rent, or trade Members' personal data to any third party. However, in certain situations, your information may be shared with the following parties to enable us to deliver our services effectively:

• Payment Service Providers: Transaction information is shared with approved payment processors to facilitate the secure processing of deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game Providers: Minimal game session data may be shared with third-party game providers used by the r24 live platform for technical operational purposes only.
• KYC Service Providers: Identity verification documents may be processed through an accredited third-party KYC service to ensure the authenticity and accuracy of verification.
• Legal Authorities: r24 live will disclose required information to lawful authorities (such as the police or courts) when mandated by applicable Malaysian law.

5 Data Storage & Security

All Member personal data is stored on secure servers with strict physical and digital access controls. r24 live applies data encryption both in transit and at rest to ensure your information cannot be accessed by unauthorised parties.

Data retention periods depend on the purpose of collection and applicable legal requirements. Generally, account and transaction records are retained for a minimum of seven (7) years after account closure to meet financial reporting and legal obligations. Data that is no longer required will be securely deleted.

Technical security measures implemented by r24 live include 256-bit SSL encryption for all communications, two-factor authentication (2FA) that Members can enable, real-time account activity monitoring to detect suspicious patterns, and periodic independent security audits.

6 Cookies & Tracking Technologies

R24 live uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login, sessions, and security. These cookies cannot be disabled.
• Preference Cookies: Save your preferences such as language, theme, and display layout for a more convenient experience.
• Analytics Cookies: Collect anonymised information on how you use the platform to help us improve our services.
• Security Cookies: Helps detect and prevent fraudulent activity, as well as the use of bots or automated scripts.

You can manage cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Continued use of the r24 live platform after the cookie notice is displayed will be considered your consent to the use of cookies as described.

7 Your Rights Regarding Personal Data

As a r24 live Member, you have certain rights regarding your personal data under the Personal Data Protection Act 2010. r24 live fully respects and supports these rights.

To exercise any of the rights above, you may contact the r24 live customer support team via live chat on the platform. We will process your request within a reasonable timeframe, subject to identity verification requirements to ensure your account security.

Please note that certain data deletion requests may not be fully fulfilled if retention of that data is required under applicable Malaysian law, such as financial transaction records that must be kept for reporting purposes.

8 Children's Privacy

The r24 live platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

9 Links to Third-Party Sites

The r24 live platform may contain links to third-party websites such as game providers or payment channels. This Privacy Policy does not apply to those third-party websites.

R24 live is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit to understand how your data is handled by those parties.

10 Amendments to the Privacy Policy

R24 live reserves the right to amend this Privacy Policy at any time to reflect changes in our data management practices, updated legal requirements, or platform improvements. Members will be notified of any material amendments via an in-platform notice or email to their registered address.

It is the Member's responsibility to review this page periodically to stay informed of the latest applicable Privacy Policy. Continued use of the platform after amendments are posted will be considered the Member's acceptance of those changes.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by r24 live, please contact us through the following channels: